Frequently asked questions

JamCrew is crew management software designed specifically for AV and live event production companies. It handles the full lifecycle of managing freelance crew: posting gigs, sending offers, confirming assignments, on-site check-ins, and payroll. Think of it as the operating system for your production company.

JamCrew is built for two audiences. Admins and producers use the desktop dashboard to manage their business — posting gigs, building rosters, running payroll, and communicating with crew. Crew members use the mobile app to receive gig offers, manage their availability, check in on-site, and track their pay.

Generic PM tools like Asana, Monday, or Notion are designed for knowledge work with tasks and deadlines. JamCrew is designed around how production companies actually work: rotating freelance pools, day rates, last-minute crew changes, GPS check-ins, equipment tracking, and the reality that crew live on their phones. Every feature exists because a production company needed it.

The crew mobile app is a Progressive Web App (PWA) that caches key data for offline use. Crew can view their upcoming gigs and schedules without a connection. Actions like check-in sync when connectivity returns.

Yes. Each workspace can set a custom logo (light and dark variants), primary color, accent color, and display font. The platform shell — navigation, system UI — stays consistent, but your workspace content reflects your brand.

The crew app is a Progressive Web App that crew members access from their phone browser. No app store download needed. Crew can view gig offers, accept or decline gigs, check in on-site with GPS verification, view their schedule, message their team, and track their pay. It is designed to work on any modern smartphone.

When an admin posts a gig, they can broadcast it to matching crew based on skills, availability, and travel radius. Crew receive a push notification and can accept or decline from their phone. The admin sees responses in real time and can fill remaining spots or adjust as needed.

Yes. The Free plan is fully functional for small teams with up to 10 crew members. When you are ready for advanced features like payroll, custom statuses, or workspace branding, you can upgrade to Pro with a 14-day free trial. No credit card required.

Your existing crew stays active. You just cannot invite new members until you upgrade or remove inactive profiles. No data loss, no disruption. Free supports up to 10 crew, Pro up to 50, and Business up to 200.

Pro is built for growing teams: up to 50 crew members, 3 admin seats, and all core features including payroll and crew payouts. Business is for larger operations: up to 200 crew, 10 admin seats, plus API access for custom integrations and advanced analytics.

Yes, at any time from your workspace settings. Switching from monthly to annual gives you a prorated credit for the remaining days on your current billing cycle. Annual billing saves 20% across all paid plans.

Crew members sign in to the mobile PWA with their own account, but they are free to use the platform. The crew cap on your plan determines how many crew members you can manage in your workspace, not how much you pay per person.

All major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfers. Enterprise customers can arrange invoicing. All payments are processed securely through Stripe.

No contracts. Monthly plans cancel anytime. Annual plans can be cancelled with a prorated refund for unused months. We want you here because the product works, not because of a contract.

JamCrew is built with Next.js, React, and TypeScript for the frontend. Convex provides the real-time database. Authentication is handled by Clerk. Payments are processed through Stripe and Stripe Connect for crew payouts. The platform is hosted on Vercel.

Yes. JamCrew uses industry-standard security practices including encrypted data in transit and at rest, tenant-level data isolation, and role-based access control. Enterprise plans add SSO/SAML authentication and audit logging. We take security seriously because you are trusting us with your business data.

Yes. Business and Enterprise plans include REST API access for custom integrations. The API supports CRUD operations on gigs, crew, clients, and schedules with key-based authentication and rate limiting. Documentation is available in your workspace settings.

JamCrew integrates with Stripe for payments, Google Calendar for schedule syncing, and supports QuickBooks and Xero for accounting. The REST API (Business and Enterprise plans) enables custom integrations with any system.

The admin dashboard works on all modern browsers (Chrome, Firefox, Safari, Edge). The crew mobile app is a PWA optimized for mobile Safari and Chrome on iOS and Android. We target modern browsers only — no IE11 support.

Sign up for a free account, create your workspace, and start adding crew members. You can post your first gig in under a minute. The platform walks you through setup with contextual tips on every page.

From the admin dashboard, go to your Crew page and use the Invite Crew button. Enter email addresses or share an invite link. Crew members create their own account and join your workspace automatically.

Payroll is available on Pro, Business, and Enterprise plans. Connect your Stripe account from Workspace Settings, then crew members connect their own Stripe accounts to receive payouts. Timesheets auto-generate from check-in data — you just review and approve.

You can invite crew members in bulk by entering multiple email addresses. Direct CSV import is on our roadmap. For large migrations, contact our team and we will help you get set up.

Go to Workspace Settings from the admin sidebar. You can upload your company logo (light and dark variants), set your primary and accent colors, and upload a custom display font. Changes apply immediately across your workspace.