Terms of Service

Terms of Service Version 2.0 · Effective July 26, 2026 · Replaces the version dated April 29, 2026 JamCrew is operated by Made by Jam LLC, a Georgia limited liability company based in Gainesville, Georgia. These Terms of Service are the agreement between you and Made by Jam LLC covering jamcrew.io, every workspace subdomain, the crew mobile app, and anything else we run under the JamCrew name. The Acceptable Use Policy (/aup) is part of this agreement. So is the Data Processing Addendum (/dpa) for the personal data your workspace uploads about crew, clients, and contacts. The Privacy Policy (/privacy) and the Cookie Declaration (/cookies) explain what we collect and how to turn optional collection off. Where we could not verify something about how the platform works today, we wrote the narrower statement rather than the flattering one. 1 · Accepting these terms You accept these terms when you create a workspace, sign in, accept an invitation, or otherwise use JamCrew. We record when you accepted. If you are accepting on behalf of a company, you are confirming that you have the authority to bind that company. In that case “you” means both you and the company, and both are responsible under this agreement. You must be at least 18 years old to hold a JamCrew account. If you do not agree to these terms, do not use the platform. 2 · Definitions - JamCrew, we, us, and our mean Made by Jam LLC and the JamCrew platform. - Made by Jam Parties means Made by Jam LLC together with its members, managers, officers, employees, contractors, agents, and suppliers. Every protection this agreement gives us, including the warranty disclaimer, the liability limits, and the indemnity, extends to each of those people and companies personally as well as to the entity. They may rely on those sections directly. - Workspace means one company's tenant on the platform, reached at its own subdomain, with its own data and branding. - Admin means a person with elevated permissions in a workspace, including the person who created it. - Crew member means a person invited into a workspace to be scheduled, messaged, or paid through it. - Customer Data means everything a workspace uploads or generates: crew profiles, gigs, schedules, messages, timesheets, documents, client records, and payment records. 3 · What JamCrew is JamCrew is a multi-tenant software-as-a-service platform for live event crew management. It lets production companies, crew leads, and event organizers manage crew profiles, post and assign gigs, coordinate schedules, run timesheets and payroll, book travel, handle client work, and message their teams. Each company operates in its own workspace with its own branding and configuration. JamCrew is business software sold to businesses. It is not a consumer product, and it is not intended for personal, family, or household use. 4 · No employment relationship JamCrew is a software tool. It is not an employer, staffing agency, labor broker, or employment intermediary of any kind. Use of the platform does not create an employment, independent contractor, agency, joint venture, or partnership relationship between the Made by Jam Parties and any user, crew member, or workspace administrator. - Workspace administrators are solely responsible for the classification, compensation, tax treatment, and legal obligations related to their crew members. - JamCrew does not control work assignments, set pay rates, determine working conditions, or supervise crew. Those decisions are made exclusively by workspace administrators. - Payroll, timesheet, invoicing, and tax features act on the numbers you enter. We do not verify them and we do not give legal, tax, or accounting advice. Documents the platform generates from your data, including tax forms, are yours to review, correct, and file. - Nothing in these terms or in the operation of the platform creates any employment or agency relationship between JamCrew and any crew member managed through the platform. 5 · Accounts and sign-in Give us accurate information when you create an account and keep it current. You are responsible for keeping your credentials safe and for everything that happens under your account. You can sign in with an email address or through Google, Apple, or Microsoft. Authentication runs through Clerk, our identity provider. Every workspace must have at least one admin. Tell us at hello@jamcrew.io (mailto:hello@jamcrew.io) as soon as you think someone has gained access to your account or workspace without permission. 6 · Workspace admin responsibilities Administrators have elevated privileges and carry corresponding responsibility for their workspace. By creating or managing a workspace, administrators agree to the following: - Administrators are responsible for all content, data, and activity within their workspace, including content uploaded or actions taken by invited crew members and other workspace users. - Administrators must comply with all applicable labor, employment, tax, and data protection laws in the jurisdictions where they operate. - Administrators must obtain all necessary consents and give all necessary notices to crew members before uploading their personal data to the platform. That includes identity documents, travel and passport details, tax identifiers, bank details, emergency contacts, and location data captured at check-in. - Administrators must obtain consent before enabling SMS or email notifications to a crew member and must honor an opt-out when one is given. - Administrators are responsible for the accuracy of payroll data, payment amounts, and crew classification decisions made through the platform. - JamCrew is not liable for administrator decisions regarding crew classification, compensation, scheduling, discipline, or any other operational matter managed through the platform. 7 · Workspaces and subdomains - One free workspace per account. Free-tier accounts may create one workspace. Additional workspaces require a paid plan. - Inactivity policy. Free-tier workspaces that show no login activity for 180 consecutive days will receive a deactivation warning by email. If no activity occurs within 30 days of the warning, the workspace will be deactivated and the subdomain released for use by other customers. - Subdomain reclamation. JamCrew may reclaim, reassign, or release subdomain names from inactive or free-tier workspaces. Paid-plan workspaces are exempt from inactivity-based reclamation for the duration of their active subscription. Workspaces whose paid subscription has expired, including trials that ended without payment, keep their subdomain for a 30-day grace period. After that the subdomain becomes available for reclamation, but the workspace itself and its data remain accessible to the original owner so they can resubscribe at any time. - No squatting. Registering workspaces primarily to reserve subdomain names, without genuine intent to use the platform, is prohibited and may result in immediate workspace termination. - Subdomain allocation. Subdomains are assigned first come, first served. For free-tier workspaces, JamCrew may reclaim, reassign, or release any subdomain at any time, for any reason, including trademark disputes, brand protection requests, or violations of these terms. Where practicable we will give reasonable notice before reclaiming an actively used subdomain. Free-tier customers do not acquire ownership of or permanent rights to any subdomain. Paid-plan workspaces keep their subdomain for the duration of their active subscription. 8 · Acceptable use How you treat crew, other workspaces, and the platform itself is covered by the Acceptable Use Policy (/aup), which is incorporated into these terms by reference. Read it. In short: follow the law, do not harass or surveil the people on your roster, do not use crew contact data for anything other than the work, do not scrape the platform, do not try to reach a workspace you were not invited into, and do not attack the service. Breaking the Acceptable Use Policy is a breach of this agreement and can lead to suspension or termination under Section 15. 9 · Plans, billing, and renewal - Free plan. The Free plan costs nothing and needs no payment method. We may change what it includes, and we will publish the change on the pricing page before it takes effect. - Free trial. A paid plan can start with a 14-day free trial. If you start a trial without giving us a payment method, the subscription cancels on its own when the trial ends. Nothing is charged and nothing renews. If you did give a payment method, the first charge happens at the end of the trial unless you cancel before then. We may limit trials to one per workspace. - Automatic renewal. Paid plans are billed in advance for the term you choose, monthly or annual. At the end of each term the plan renews automatically at the then-current price for your plan, and the payment method on file is charged. This continues until you cancel. When you subscribe, you are agreeing to that recurring charge. - Cancel anytime, by yourself. Open your workspace billing settings, choose Manage Billing, and cancel in the Stripe billing portal that opens. No email, no phone call, no retention conversation, no waiting on us. If the portal will not open for you, email hello@jamcrew.io (mailto:hello@jamcrew.io) and we will cancel it for you. - What cancellation does. Cancel anytime. Your plan stays active through the end of the period you already paid for, then it stops renewing. We do not prorate refunds for partial periods. When the paid period ends, the workspace moves to the Free plan. - Refunds. We do not give refunds or credits for partial periods, unused time, or features you chose not to use. Where a law that applies to you requires a refund, that law wins over this paragraph. If we charge you in error, tell us and we will make it right. - Changing plans. You can move between plans from your billing settings. An upgrade that starts in the middle of a term is charged pro rata for the rest of that term, and the amount is shown to you before you confirm it. Moving to a cheaper plan does not refund the term you already paid for. - Price changes. We will give at least 30 days notice by email before a price change reaches you. The new price applies at your next renewal. If you do not want it, cancel before that renewal. - Taxes. Prices are exclusive of tax. Sales tax, VAT, GST, and similar taxes are calculated at checkout and added where they apply. Enter your business tax ID or VAT number at checkout if you have one. Those taxes are yours to pay. Taxes on our own income are ours. - Failed payments. Payments run through Stripe. If a charge fails, Stripe retries it. If the balance stays unpaid we may suspend paid features until it is resolved. - Chargebacks. If a charge looks wrong, email hello@jamcrew.io (mailto:hello@jamcrew.io) first and we will look at it. Filing a chargeback instead of asking may result in suspension or termination of the paid plan, and we may recover the amount owed together with any fees the bank charges us. - Crew payments. If your workspace pays crew through JamCrew, those payments move through Stripe Connect and are subject to Stripe's own terms. You decide who is paid, how much, and when. We are not responsible for the amounts you set, the classification of the people you pay, or the tax treatment of those payments. 10 · Beta and preview features We sometimes release features labeled beta, preview, or early access. They are provided as is. They can change, break, or disappear, they may carry bugs we have not found, and they are not covered by any commitment about availability or support. Do not build a critical workflow on one. We may limit or end a beta at any time. The warranty disclaimer in Section 16 and the liability limits in Section 17 apply to beta features with full force. 11 · Your content and our platform - You own your data. Customer Data stays yours. You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, display, and back up that data for one purpose: running, securing, supporting, and maintaining the service for you, and meeting our legal obligations. We do not sell Customer Data. - You warrant your rights. You confirm that you have the rights and consents needed for everything you upload, including documents, photographs, identity and travel details, and personal data about crew members, clients, and emergency contacts. - We own the platform. JamCrew, its software, design, interface, documentation, and brand belong to Made by Jam LLC and are protected by copyright, trademark, and other intellectual property laws. You get a limited, revocable, non-exclusive, non-transferable right to use the platform while this agreement is in force, and nothing more. - Feedback. If you send us ideas, requests, or suggestions, we can use them freely and without owing you anything. Do not send us anything you consider confidential. 12 · Third-party services JamCrew runs on third-party infrastructure and connects to third-party services for hosting, authentication, payments, email, SMS, accounting, travel, and notifications. Some of those connections are switched on by an admin, including Slack, QuickBooks, and Xero. If your workspace searches for or books flights, passenger details including date of birth, gender, and passport information are sent to our flight booking partner to make the booking. The full list, with what each provider does and where it is, is on the Subprocessors (/subprocessors) page and in the Privacy Policy (/privacy). - JamCrew is not responsible for the availability, accuracy, or performance of third-party services. - Third-party services are governed by their own terms and privacy policies. Your use of those services through JamCrew is subject to those terms. - If a third-party disruption affects JamCrew, our obligation is limited to making reasonable efforts to restore service. - We do not endorse or warrant any third-party service and are not liable for loss arising from your reliance on one. 13 · Privacy and data protection The Privacy Policy (/privacy) describes what we collect and why. The Cookie Declaration (/cookies) lists the cookies and trackers we set, including analytics, error monitoring, and session replay, and explains how to switch the optional ones off in every region. For personal data your workspace uploads about crew, clients, and contacts, your company decides what is collected and why, and we process it on your instructions. The Data Processing Addendum (/dpa) sets out those terms. It applies automatically from the moment a workspace is created, with nothing to request and nothing to sign, and it points at the Subprocessors (/subprocessors) page for the current list. 14 · Service availability We work to keep JamCrew available, but we do not guarantee uninterrupted access and there is no service level agreement or uptime credit on any current plan. The service may be unavailable for scheduled maintenance, infrastructure work, or events outside our reasonable control, including network failures, provider outages, and natural disasters. We will make reasonable efforts to give notice of planned maintenance. 15 · Suspension and termination - You can leave anytime. Cancel your subscription from billing settings, export what you need, and stop using the platform. Nothing holds you here. - Termination for cause. We may suspend or terminate your account or workspace for violations of these terms or the Acceptable Use Policy, illegal activity, fraud, non-payment, abuse of the platform, or conduct that harms other users or the integrity of the service. - Immediate suspension. For illegal content, security threats, or severe abuse, we may suspend access immediately and without prior notice. - Notice and a chance to fix it. For less severe violations we will make reasonable efforts to give notice and a reasonable opportunity to cure before terminating access. - What happens to your data. After termination for cause, access is revoked and your data is kept for 30 days so it can be exported, after which it may be permanently deleted. After a downgrade from a paid plan, data above the Free plan limits is kept for 90 days, after which it may be permanently deleted. - Appeal. If you think we got it wrong, email hello@jamcrew.io (mailto:hello@jamcrew.io) and ask for a review. A person will read it. 16 · Warranty disclaimer The platform is provided as is and with all faults, without warranty of any kind. To the maximum extent permitted by law, the Made by Jam Parties disclaim all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and warranties arising from course of dealing, course of performance, or usage of trade. The Made by Jam Parties do not warrant that JamCrew will be uninterrupted, error-free, secure, or free of harmful components, that it will meet your requirements, that data will not be lost, or that defects will be corrected. Schedules, timesheets, pay calculations, invoices, rate comparisons, tax documents, travel results, and every other output of the platform are generated from the information you supply and are not warranted to be accurate, complete, or compliant with any law that applies to you. Feature and performance descriptions on our website or in our documentation are descriptions, not warranties. Some jurisdictions do not allow some of these exclusions. In that case this section applies to the greatest extent permitted. 17 · Limitation of liability To the maximum extent permitted by law, the Made by Jam Parties will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, bookings, goodwill, reputation, or data, for business interruption, for the cost of substitute services, or for a gig that was missed, mis-staffed, or mis-scheduled, under any theory, even if we were told the loss was possible. The Made by Jam Parties are not liable for the acts or omissions of a workspace, an administrator, or a crew member, or for the failure of a third-party service, a payment processor, a mobile carrier, an internet connection, or a device. The total aggregate liability of the Made by Jam Parties for all claims arising out of or relating to this agreement or the platform will not exceed the total fees you paid to us in the twelve months before the event that gave rise to the claim. If you have paid no fees, including on the Free plan, that total will not exceed one hundred United States dollars. These limits are an essential basis of the bargain between us. They apply even if a remedy in this agreement is found to have failed of its essential purpose, and they survive termination. The Made by Jam Parties are not liable for data lost through a workspace deactivation carried out under the inactivity policy in Section 7, provided reasonable notice was given. Nothing in this section limits liability that the law does not allow us to limit, including liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or death or personal injury caused by negligence. This section does not cap your obligation to pay fees you owe or your indemnity obligations under Section 19. 18 · Rights that cannot be waived Nothing in these terms takes away a right you hold under a law that does not allow that right to be waived or limited by agreement. Where a term in this agreement cannot lawfully be applied to you, it applies to the maximum extent the law allows, and the rest of the agreement stays in force. 19 · Indemnification You will defend, indemnify, and hold harmless the Made by Jam Parties from any claim, damage, loss, liability, or expense, including reasonable legal fees, arising out of or relating to your use of the platform, your Customer Data, your violation of these terms or the Acceptable Use Policy, your violation of a third party's rights, or a claim by a crew member or client about pay, classification, scheduling, or treatment. We will tell you about the claim, let you control the defense of it, and cooperate with you at your expense. You will not settle a claim in a way that admits fault on our behalf or creates an obligation for us without our written consent. 20 · Export controls and sanctions JamCrew is subject to United States export control and sanctions law. You may not use the platform, or let anyone else use it, in violation of those laws. You confirm that you are not located in a country or region subject to a United States embargo, that you are not on a United States restricted party or denied person list, and that you will not give access to anyone who is. You will not use the platform for a purpose prohibited by those laws. 21 · Changes to these terms We may revise these terms. Every version carries a version number and an effective date at the top of this page. For material changes we will give at least 30 days notice by email or through a prominent notice in the platform before they take effect. Continuing to use JamCrew after the effective date means you accept the revised terms. If you do not accept them, cancel before that date. 22 · Governing law and venue This agreement is governed by the laws of the State of Georgia, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not resolved by arbitration under Section 23, and for any claim brought by a party who opted out of arbitration, the exclusive venue is the state courts located in Hall County, Georgia, or the United States District Court for the Northern District of Georgia, and both parties consent to personal jurisdiction there. 23 · Dispute resolution and arbitration Read this section carefully. It changes how disputes between us are decided, and it gives you 30 days to opt out of arbitration entirely. - Talk to us first. Before filing anything, describe the dispute in writing to legal@jamcrew.io (mailto:legal@jamcrew.io) and give us 30 days to work it out. Most things end here. - Binding arbitration. If the informal step does not resolve it, any dispute arising out of or relating to this agreement or the platform will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Hall County, Georgia, or by videoconference if both parties agree. The Federal Arbitration Act governs this section. The award is final and may be entered as a judgment in any court with jurisdiction. - Class action waiver. Claims must be brought individually. Neither party may bring or take part in a class, collective, consolidated, or representative action, and the arbitrator may not preside over one. If this waiver is found unenforceable for a particular claim, that claim proceeds in the courts named in Section 22, and the rest of this section still applies to every other claim. - Small claims. Either party may bring an individual claim in small claims court in Hall County, Georgia, if the claim qualifies for that court. Arbitration is not required for it. - Injunctive relief. Either party may ask a court for temporary or preliminary injunctive relief to protect intellectual property, confidential information, or platform security while an arbitration is pending. - How to opt out of arbitration. You can keep your right to go to court. Email legal@jamcrew.io (mailto:legal@jamcrew.io) with the subject line Arbitration Opt-Out within 30 days of the date you first accept these terms. If you were already a customer on July 26, 2026, your deadline is August 25, 2026. Include your full name, your workspace subdomain, and the email address on your account, and say that you are opting out of arbitration. We will reply to confirm. That is the whole process. Opting out costs nothing, changes nothing else in this agreement, and will never be a reason for us to close your account or refuse you service. - If you opt out. Neither the arbitration requirement nor the class action waiver applies to you. Disputes go to the courts named in Section 22. - Survival. This section survives termination of your account and of this agreement. 24 · General terms - Entire agreement. These terms, the Acceptable Use Policy, the Data Processing Addendum, the Privacy Policy, the Cookie Declaration, and any order you place with us are the entire agreement between us about JamCrew. They replace earlier agreements and understandings on the same subject. Terms printed on a purchase order do not apply unless we sign them. - Severability. If a provision is found unenforceable, it is narrowed to the minimum extent necessary and the rest stays in effect. - No waiver. If we do not enforce a term once, that does not waive it. - Assignment. You may not assign this agreement without our written consent. We may assign it in connection with a merger, acquisition, reorganization, or sale of assets. - Notices. You agree to receive notices from us electronically, at the email address on your account or through the platform. Notices to us go to legal@jamcrew.io (mailto:legal@jamcrew.io). - Force majeure. Neither party is liable for a delay or failure caused by something outside its reasonable control. Payment obligations are not excused. - Survival. Sections that by their nature should survive do survive, including definitions, ownership, confidentiality of feedback, the warranty disclaimer, the liability limits, indemnification, and dispute resolution. - No third-party beneficiaries. Apart from the Made by Jam Parties, who may enforce the protections written for them, this agreement creates no rights for anyone who is not a party to it. 25 · Contact Made by Jam LLC, Gainesville, Georgia, USA. - General inquiries: hello@jamcrew.io (mailto:hello@jamcrew.io) - Legal, terms, and arbitration opt-out: legal@jamcrew.io (mailto:legal@jamcrew.io) - Privacy and data requests: privacy@jamcrew.io (mailto:privacy@jamcrew.io) Terms of Service · Version 2.0 · Effective July 26, 2026. Replaces the version dated April 29, 2026.